Support
Send and follow up on a support request
Keep ad and account questions in one private conversation.
Describe the issue
Sign in and open Support requests. Choose a topic, write a short subject and describe what happened, the page or card concerned and what you expected. Never include passwords, recovery codes, API credentials or full verification/reset links.
Read and reply
Open the request to view the conversation and add details. Replies appear inside the portal; email notifications are not enabled. Your business can see only its own requests, while the MFA-protected owner inbox can respond.
Close or reopen
Mark the request closed when resolved. Reopen it before adding another message. There is no promised response time in the advertiser pilot.